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Position: Medical Receptionist - Clinical Services

Position Location

Wellington – various locations

Type of employment

Full-Time

Hours per week

38

Is this an Aboriginal and or Torres Strait Islander identified position

Yes

Minimum Qualifications

Essential Criteria 
 • Previous experience in customer service 
 • Knowledge and understanding of the issues that impact on Aboriginal people and Aboriginal communities 
 • Proven ability to work in a high-volume work environment 
 • Experience in working independently as well as part of a busy team 
 • Excellent communication, time management and organisational skills Working With Children and 
 

Criminal Record check clearances and a current NSW Drivers Licence Note: Aboriginality is a genuine occupational qualification for the above position and is authorised under Section 14D of the Anti-Discrimination Act 1977 No. 48. 
 
 Desirable Criteria 
 • Qualification in Office Administration or a similar field 
 • High level computer skills including experience with patient appointment programs and patient information recall systems 

KEY RESPONSIBILITIES OF THIS ROLE 

• Maintain the privacy and dignity of clients at all times 

• Act with tact and diplomacy when dealing with information of a highly sensitive nature 
 • Work within strict confidentiality guidelines, ensuring all personnel and/or client information is kept secure 
 • Front desk, provide a high level of customer service 
 • Phone, prompt and professional answering and transfer of calls 
 • Coordinate clinic appointments, update our patient appointment database Communicare and coordinate phone triage as required 
 • Accurately input primary client data 
 • Register all mail and distribute, register all incoming / outgoing faxes (if applicable) 
 • Ensure secure and accurate filing of all patient records 
 • Ensure reception area is kept neat and tidy 
 • Timely Reports provided as required 
 • Notifying clinicians of client's arrival 
 • Provide assistance and any needed support to clients during their visit 
 • Demonstrated knowledge and understanding of respect for and compliance with culturally appropriate ways of working with Aboriginal individuals, families and communities 
 • Participate in any quality assurance activities as directed by the Team Leader


About The Position

About The Position

The Medical Receptionist role is a front of house role located in our clinic. The focus of the role is to ensure the smooth communication between our clients and clinicians and to support the staff with the day-to-day administrative requirements of the Clinic. The Medical Receptionist reports directly to the Team Leader Clinic and will be a part of the Administration and Transport Team that deliver a high level of customer service to all who walk through our doors.

Closing Date

04/12/22

Position Enquiries

Contact Anita Dwyer on 02 6845 5400 or email hr@wachs.net.au




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Personal information

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Additional information

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