Consultations with the GPs are by appointment during business hours.
The practice is closed on Weekends and Public Holidays.
Monday to Friday
8.30am – 5pm
(02) 6845 5400
(02) 6845 5445
Health Assessments | Family Planning | Pap Smears
Pregnancy Tests | ECGS | Blood Pressure Monitoring
Blood Sugar Levels (BSL's) | Chronic Disease Management
Childhood Vaccinations | Skin Cancer Checks | Wound Dressings
Diabetes and Women's Health Clinics | Family Support
Eye Health | Men's Sexual Health | Mental Health
Podiatry | Transport | Drug and Alchohol Program
Bringing Them Home Program | Youth Program
School Screening | Exercise Physiology
Home visits are not routinely available for patients within this practice. However, you may discuss individual arrangements and circumstances with your doctor. Some visits are available from the Aboriginal Health Workers if required.
Please ring the hospital number 6840 8200 or 000 in an emergency.
GPs in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken and the reception staff will advise you when it is likely that the GP will return your call. Your call will always be put through to the GP in an emergency.
Patients will be contacted regarding test results requiring a follow-up.
Our practice is committed to preventative care. You may be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let your doctor or reception staff know. Immunisation information will be passed onto the Australian Childhood Immunisation Register (ACIR) at a National level. Information will also be passed onto the NSW Pap Register as appropriate.
All consultations are bulk-billed at this Practice. Veterans will be required to sign the service voucher. There is potential for cost when referred for consultation with medical specialists or other health services.
Please ring 6845 5400 for an appointment. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
If you require an interpreter or have a hearing impairment and need assistance please advise reception while making an appointment and arrangements will be made with an interpreter to assist you.
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles
If you have not been into the practice for a while we may need to update your details on our computer system. The reason for maintaining updated information is very important in order for us to provide you with a high standard of care.
To ensure that we are in a position to provide the best and most appropriate services and referrals for you or your family we require the following information from you at reception:
When you make your next visit please take the time to provide reception staff with your updated details so that your medical records remain current.
If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the receptionist.
You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery there are several options available including the Medical Registration Board, Australian Medical Association (AMA) or Health Care Complaints Commission at:
NSW Health Care Complaints Commission
Level 13 323 Castlereagh Street Sydney NSW 2000
Locked Bag 18
Strawberry Hills NSW 2012
Phone: 1800 043 159 (toll free)
Phone: (02) 9219 7444
Fax: (02) 9281 4585
TTY: (02) 9219 7555
Email: hccc@hccc.nsw.gov.au
Website: www.hccc.nsw.gov.au
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